Track Order

Tracking becomes available after dispatch.

Tracking becomes available after your order has been prepared and handed to the carrier.

Most NORAVYA orders are processed within 3-7 business days before shipment. Once your order is dispatched, tracking information will be sent by email when supported by the carrier. Tracking updates may take 1-3 business days to appear, especially during international transfer between logistics partners.

At a glance

Before dispatch

3–7 business days

The order is confirmed, checked, prepared, and packed before carrier handoff.

After dispatch

Tracking by email

The dispatch message contains the tracking link or number when supported by the carrier.

First carrier scan

Allow 1–3 days

A new tracking number may not show movement immediately after handoff.

Need help

Order number ready

Include the order email and tracking number so support can review the correct shipment.

01 / Shopify customer account

View order status.

View order history

02 / Dispatch email

Open the carrier link.

Search the checkout email inbox and spam folder for the NORAVYA dispatch message before contacting support.

Sent after carrier handoff

03 / Order support

Ask us to review it.

Include your order number, order email, destination country, and tracking number if available.

Email order support

Process

STEP 01

Order placed

Your order is received and enters preparation.

STEP 02

Prepared

Your item is confirmed, checked, and packed for dispatch.

STEP 03

Dispatched

The package is handed to the carrier or fulfillment partner.

STEP 04

Tracking updates

Tracking becomes available after the carrier scans the package.

When tracking appears

Tracking information is usually sent after dispatch. If your order is still within the 3-7 business day processing window, tracking may not be available yet.

Tracking has not updated

Tracking updates may take 1-3 business days to appear after dispatch. International shipments may also pause during customs review, transfer between carriers, or local courier handoff.

Delivered but not received

If tracking shows delivered but you have not received the package, please check your mailbox, building reception, household members, neighbors, and local courier first.

If the package still cannot be located, contact support@noravya.com with your order number and tracking information.

Package delayed

If your package has not arrived within 30 days after dispatch, contact us with your order number and tracking information. We will review the shipment status and help with a suitable next step.

Contact

For tracking help, contact:

support@noravya.com

Please include:

Order number
Order email
Tracking number if available
Delivery address country
Short description of the issue