STEP 01
Order placed
Your order is received and enters preparation.
Track Order
Tracking becomes available after dispatch.
Tracking becomes available after your order has been prepared and handed to the carrier.
Most NORAVYA orders are processed within 2-5 business days before shipment. Once your order is dispatched, tracking information will be sent by email when supported by the carrier. Tracking updates may take 1-3 business days to appear, especially during international transfer between logistics partners.
Shopify customer account
Your orders in one secure place.
Sign in with the email used at checkout to view order history, fulfillment status, and available tracking.
Process
STEP 02
Prepared
Your item is confirmed, checked, and packed for dispatch.
STEP 03
Dispatched
The package is handed to the carrier or fulfillment partner.
STEP 04
Tracking updates
Tracking becomes available after the carrier scans the package.
When tracking appears
Tracking information is usually sent after dispatch. If your order is still within the 2-5 business day processing window, tracking may not be available yet.
Tracking has not updated
Tracking updates may take 1-3 business days to appear after dispatch. International shipments may also pause during customs review, transfer between carriers, or local courier handoff.
Delivered but not received
If tracking shows delivered but you have not received the package, please check your mailbox, building reception, household members, neighbors, and local courier first.
If the package still cannot be located, contact hello@noravya.com with your order number and tracking information.
Package delayed
If your package has not arrived within 30 days after dispatch, contact us with your order number and tracking information. We will review the shipment status and help with a suitable next step.
Contact
For tracking help, contact:
hello@noravya.com
Please include:
- Order number
- Order email
- Tracking number if available
- Delivery address country
- Short description of the issue