Privacy Policy

This website is operated by WANZE INTERNATIONAL TRADING LIMITED, trading as NORAVYA. Our storefront is powered by Shopify, which helps us provide the website, checkout, and related commerce services.

This policy explains how we collect, use, disclose, and otherwise process personal information when you visit noravya.com, place an order, contact us, or otherwise interact with our services.

Depending on how you use our services, we may collect the following categories of personal information:

• Contact details, such as your name, email address, telephone number, billing address, and shipping address
• Order and transaction details, such as products purchased, payment status, fulfillment, returns, and support history
• Account information, if you create or use a customer account
• Payment information processed by Shopify and our payment providers; NORAVYA does not store your complete payment-card number
• Communications you send to us, including customer support, review, or return-request information
• Device, browser, network, IP address, cookie, and website-usage information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers or partners that support our storefront, payments, analytics, marketing, fraud prevention, fulfillment, and delivery.

We use personal information to provide and improve the services, process payments, prepare and deliver orders, manage returns, provide customer support, communicate about transactions, personalize the storefront, measure performance, prevent fraud or misuse, comply with legal obligations, and protect our rights and users.

Where permitted and with any consent required by law, we may also use contact and interaction information for product news, offers, advertising, and marketing measurement.

We may disclose personal information when necessary to operate the store or comply with law, including to:

• Shopify and payment providers
• Shipping, fulfillment, and delivery partners
• Hosting, analytics, customer-support, communications, security, and marketing providers
• Professional advisers, authorities, or other parties when required by law or necessary to protect rights and safety
• A successor or other party involved in a lawful business transaction

Our store is hosted and supported by Shopify. Shopify processes personal information about customers and visitors to provide and improve its commerce services. Information submitted through the storefront or checkout may be transmitted to Shopify and other service providers in countries other than where you live.

For more information about how Shopify handles personal information and available privacy choices, please review Shopify's consumer privacy information.

Cookies and similar technologies may be used to keep the site functioning, remember cart or checkout information, understand website performance, and improve the shopping experience.

Your browser may allow you to limit or delete cookies, but some store functions may not work properly if cookies are disabled.

Because we and our service providers operate in multiple countries, personal information may be processed outside your country. Where required, appropriate legal safeguards are used for international transfers.

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and meeting legal obligations.

We use reasonable administrative, technical, and service-provider safeguards designed to protect personal information. No transmission or storage system can be guaranteed completely secure.

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of certain personal information, withdraw consent, object to certain processing, or opt out of certain targeted advertising, sharing, or sales as those terms are defined by applicable law.

You can unsubscribe from marketing emails through the link in the message. To make another privacy request, contact support@noravya.com and provide enough information for us to verify and review the request. You may also have the right to appeal our response or complain to your local data-protection authority.

Our services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request.

We may update this policy to reflect operational, legal, or regulatory changes. The revised version will be posted on this page with an updated date.

For privacy questions or requests, contact support@noravya.com.

WANZE INTERNATIONAL TRADING LIMITED, trading as NORAVYA

Flat/Room 1405A, 14/F, The Belgian Bank Building, 721–725 Nathan Road, Mong Kok, Kowloon, Hong Kong SAR