STEP 01
Order Received
Your order is received and enters preparation.
Shipping
Shipping & Payment
Clear delivery and payment information before you order.
At NORAVYA, we curate modern Eastern objects from selected makers, small studios, and trusted suppliers. Many pieces are prepared in small batches rather than mass warehouse dispatch. Each order is checked, prepared, and packed with care before international delivery.
Shipping Process
STEP 02
Prepared & Checked
Your item is confirmed, checked, and carefully prepared before shipment.
STEP 03
International Dispatch
Your package is handed to the carrier or fulfillment partner for international delivery.
STEP 04
Tracking Updates
Tracking information becomes available after the carrier scans the package.
Prepared with care before dispatch
Delivery Coverage
NORAVYA currently focuses on international delivery to the United States first.
Depending on the item, your order may be prepared and shipped from selected makers, studios, or fulfillment partners in China or other parts of Asia.
Final shipping availability, delivery options, and shipping fees are shown at checkout before payment.
Origin
Selected Eastern makers and studios
Preparation
Quality checked before dispatch
Destination
International delivery availability shown at checkout
If your destination is not available at checkout, we may not currently support delivery to that region.
Shipping Information
Processing, delivery, tracking, customs, and package review details for international orders.
Order Processing
Most orders are processed within 2-5 business days before shipment.
During this time, your item is confirmed, checked, prepared, and packed for international delivery.
Estimated Delivery Time
Total delivery time = processing time + shipping time.
Standard international delivery usually takes 10-20 business days after dispatch.
Most orders arrive within 12-25 business days from purchase.
Delivery may take longer due to customs clearance, holidays, weather conditions, local courier delays, or circumstances outside our control.
Shipping Fees
Final shipping options, delivery estimates, and shipping fees are shown at checkout before payment.
Large items such as meditation cushions, room objects, or oversized products may require additional shipping fees depending on destination and carrier availability.
Where Orders Ship From
NORAVYA works with selected Eastern makers, small studios, and trusted fulfillment partners.
Depending on the item, orders may be prepared and shipped from China or other parts of Asia.
Our focus is thoughtful selection, careful preparation, and reliable international delivery.
Tracking
Tracking information is sent after dispatch when supported by the carrier.
Tracking updates may take 1-3 business days to appear after shipment, especially during international transfer between logistics partners.
From selected makers to your space
Customs Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or local fees depending on your country or region.
These charges are the customer's responsibility unless clearly stated at checkout.
NORAVYA is not responsible for delays caused by customs clearance or local import procedures.
Lost or Delayed Packages
If your package has not arrived within 30 days after dispatch, please contact us with:
- Order number
- Tracking number
- Delivery information
We will review the shipment status and help determine the next step.
Delivered But Not Received
If tracking shows delivered but you have not received your package, please first check:
- Mailbox
- Building reception
- Household members
- Neighbors
- Local courier
If the package still cannot be located, contact us for review.
Damaged During Delivery
If your item arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Order number
- Clear photos of the item
- Photos of packaging
- Description of the issue
We will review and provide a suitable solution.
Payment Information
Payment options, currency, and final order totals are shown at checkout before you place your order.
Secure checkout
Pricing & Currency
Product prices, shipping fees, taxes, and final order totals are shown at checkout before payment.
If your payment currency differs from your bank currency, your bank or payment provider may apply currency conversion rates or additional fees.
NORAVYA does not control exchange rates or foreign transaction fees charged by banks.
Payment Methods
Available payment methods are shown at checkout.
Depending on your location, supported methods may include:
- Credit cards
- Debit cards
- Express checkout options
- Other payment methods enabled through our checkout provider
Payment Security
Payments are processed through secure checkout providers.
NORAVYA does not store your complete credit card or debit card number.
For payment authorization issues, please contact your bank or payment provider.
Billing Information
When paying by card, please make sure:
- Billing name is correct
- Billing address matches your payment provider
- Postal code is correct
- Card information is accurate
Incorrect billing information may cause payment failure.
Payment Troubleshooting
If your payment does not go through, the issue is usually related to bank authorization, billing information, card limits, or temporary checkout security checks.
Payment declined
Possible reason
Bank or payment provider declined the transaction.
Try
Contact your bank or try another payment method.
Billing address mismatch
Possible reason
Billing information does not match card records.
Try
Check billing name, address, and postal code.
Authentication failed
Possible reason
Bank verification was incomplete.
Try
Complete bank verification and retry.
Payment unavailable
Possible reason
Method is not supported in your region.
Try
Choose another available payment option.
Temporary payment error
Possible reason
Payment provider temporarily unavailable.
Try
Wait and retry later.
Duplicate charge concern
Possible reason
Temporary authorization hold.
Try
Check with your bank before retrying.
If payment fails repeatedly, please contact your bank or payment provider first. If the issue continues, contact hello@noravya.com with a screenshot of the error message and your order email. Do not send full card numbers, security codes, passwords, or verification codes by email.
Need Help With Payment?
If you continue experiencing payment problems, contact:
Please include:
- Order email
- Product name
- Country or region
- Payment method type
- Screenshot of the error message if available
Do not include:
- Full card number
- Security code
- Password
- Verification code