Shipping Policy

Last updated: September 29, 2026

Shipping Destinations

NORAVYA currently ships to the contiguous 48 United States.

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, other United States territories, APO/FPO/DPO military addresses, or international destinations outside the United States.

Available shipping options are determined by the delivery address entered at checkout.

Shipping Rates

For eligible destinations in the contiguous United States:

• Standard Tracked Shipping: USD $15

• Free Standard Tracked Shipping: Available on orders with a qualifying subtotal of USD $150 or more

The free-shipping threshold is calculated after discounts and before shipping charges and applicable taxes.

All available shipping charges are displayed at checkout before payment.

Order Processing

Orders are normally prepared within 2–5 business days after payment is confirmed.

Business days do not include Saturdays, Sundays, or public holidays.

Processing may take longer during new collection launches, promotional periods, public holidays, unusually high order volumes, address verification, or circumstances outside our reasonable control.

If a significant processing delay affects your order, we will attempt to contact you using the email address provided at checkout.

Estimated Delivery

The estimated delivery window for your destination is displayed at checkout.

Standard tracked transit to the contiguous 48 United States is estimated at 10–20 business days after dispatch. Estimated dates are provided for guidance and are not guaranteed.

Delivery may be affected by:

• Carrier operations

• Customs processing

• Weather or natural events

• Public holidays

• Local delivery conditions

• Incorrect or incomplete address information

• Remote delivery locations

• Events outside our reasonable control

A delay within the carrier network does not automatically mean that a package has been lost.

Order Tracking

When tracking information becomes available, we will send a shipping confirmation email to the email address provided with the order.

Tracking information may require several business days to update after the shipping label is created or the package is handed to the carrier.

Some orders may be shipped in more than one package. If this happens, you may receive separate tracking information for each shipment at no additional shipping charge.

Customs, Duties, and Import Charges

Orders may be shipped from our fulfillment location in China.

Taxes, duties, customs charges, clearance fees, or other import-related charges are not included unless they are expressly displayed and collected at checkout.

If additional charges are assessed by a customs authority, local authority, or shipping carrier, they may be the responsibility of the recipient to the extent permitted by applicable law.

Customs procedures may occasionally cause delivery delays that are outside NORAVYA’s reasonable control.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address, recipient name, postal code, email address, and telephone number.

If you need to correct an address, contact support@noravya.com as soon as possible.

We will try to make the requested change if the order has not entered processing or shipment. Address changes cannot be guaranteed after an order has been prepared or transferred to the carrier.

If an order is returned because of an incorrect or incomplete address, refusal, failed delivery attempts, or failure to collect the package, additional reshipping costs may apply.

Lost, Delayed, or Missing Packages

If tracking has not updated for an extended period or the package has not arrived after the estimated delivery window, contact support@noravya.com with your order number.

We will review the tracking information and, where appropriate, contact the carrier or shipping partner. If a shipment is confirmed lost, we will provide an appropriate resolution based on the order and carrier investigation.

If tracking shows that a package was delivered but you cannot locate it, please:

• Check the delivery address

• Check around the delivery location

• Ask household members, neighbors, or building management

• Contact the local delivery carrier

• Contact us promptly if the package remains missing

Damaged Packages or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or incorrect, contact support@noravya.com within 7 days after delivery and include your order number, clear photographs of the item, packaging, and shipping label where applicable.

Damaged, defective, and incorrect items are handled according to our Return and Refund Policy.

Order Cancellations

If you need to cancel an order, contact support@noravya.com as soon as possible.

We will try to accommodate the request if the order has not entered processing, packing, or shipment. Once an order has been prepared or dispatched, cancellation may no longer be possible.

Returns

Return shipping conditions, eligibility requirements, exclusions, and refund processing information are described in our Return and Refund Policy.

Do not send an item back without receiving return authorization and instructions from NORAVYA.

Contact

For shipping or delivery questions, contact:

support@noravya.com