Return and Refund Policy

Last updated: September 29, 2026

30-Day Return Request Window

You may request a return within 30 days after your item is delivered.

To be eligible for a return, the item must be unused, unworn, and in its original condition. It should be returned with its original packaging and any included accessories, care materials, cards, or inserts. You will also need to provide your order number or other proof of purchase.

To request a return, contact us at support@noravya.com before sending anything back.

You may also submit an eligible return or cancellation request through your customer account.

Please include your order number, the item you wish to return, and the reason for the return.

All return requests are subject to review and must be approved in advance. If your request is accepted, we will provide return instructions and the applicable return address.

Items sent without prior authorization, or sent to an address displayed elsewhere without written return instructions from us, may not be accepted.

Return Shipping

For returns caused by a change of mind, an incorrect size or color selection, or another reason unrelated to a product defect or fulfillment error, the customer is responsible for purchasing and paying for return shipping.

We strongly recommend using a tracked shipping service. NORAVYA is not responsible for returned packages that are lost or damaged during return transit.

Original shipping charges are non-refundable unless the return is caused by a confirmed defective, damaged, or incorrect item.

If an item is confirmed to be defective, damaged during delivery, or different from what was ordered, NORAVYA will provide an appropriate solution. Depending on the circumstances, this may include a replacement, refund, partial refund, or reasonable return-shipping arrangement.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or incorrect, contact us at support@noravya.com within 7 days after delivery.

Please provide:

• Your order number

• A clear description of the issue

• Clear photographs of the item

• Photographs of the packaging and shipping label, where applicable

Please keep the item and its packaging until we complete our review. Do not return or discard the item unless instructed to do so.

We will review the information and provide an appropriate solution based on the item condition and order details.

Natural Material Variations

Many NORAVYA objects are made from natural or hand-finished materials, including stone, metal, cord, and other materials described on each product page.

Slight differences in color, grain, texture, tone, shape, polish, pattern, size, or natural markings are normal characteristics of these materials.

Natural variations are not considered defects unless the item is clearly damaged or significantly different from its product description.

Non-Returnable Items

We cannot accept returns for:

• Items that have been worn, used, altered, or damaged after delivery

• Personalized, customized, or made-to-order products

• Gift cards

• Items clearly marked “Final Sale” before purchase

• Items missing original components, accessories, or packaging where these are required for resale

Please contact us before purchasing if you have questions about whether a specific item can be returned.

Exchanges

The fastest way to receive a different size, color, or item is to request a return for the original item and place a separate order after the return is approved.

Exchange availability depends on current inventory. Customers are responsible for return shipping and reshipping costs when the exchange is not caused by a defect or fulfillment error.

Order Cancellations

You may submit an order cancellation request within 24 hours after placing your order by contacting support@noravya.com or through your customer account.

A cancellation request does not guarantee that an order will be canceled.

We will try to accommodate the request if the order has not entered processing, purchasing, packing, or shipment. Once an order has entered processing or has been dispatched, cancellation may no longer be possible and the standard return process will apply after delivery.

If an eligible cancellation is approved after payment has been processed, the refund will be issued to the original payment method.

Refunds

We will notify you after the returned item has been received and inspected.

If the refund is approved, it will be issued to the original payment method within 10 business days. Your bank, credit card provider, PayPal, or other payment provider may require additional time to post the refund to your account.

Original shipping charges are not refunded unless the return results from a confirmed damaged, defective, or incorrect item.

Any customer-paid return shipping costs are not refundable.

If more than 15 business days have passed since we confirmed approval of your refund, please contact support@noravya.com.

Contact

For return, exchange, cancellation, or refund questions, contact:

support@noravya.com